Service Center Liaison
Company: Ethos Veterinary Health
Location: Woburn
Posted on: October 16, 2024
Job Description:
Ethos Veterinary Health has immediate full-time openings for
highly-motivated, Work From Home, Call Center Representatives for
our Woburn, MA location.Summary: The Call Center Representative is
tasked with delivering superior care for our clients and referring
veterinarians while developing relationships with the hospital
teams. In joining this team you will be part of Ethos' mission to
provide unsurpassed veterinary health care to patients.Starting
compensation for this position is based on experience and ranges
between $17 - $20hr. Responsibilities:
- Provides superior service to clients and referring
veterinarians through inbound and outbound calls
- Acts as the primary point of contact for the hospitals and
ensures all client and referring veterinarians' needs are met in a
professional and empathetic manner
- Acts as the frontline for all emergency calls exercising a calm
and compassionate demeanor
- Books client appointments with accuracy and efficiency
- Accurately interprets Ethos protocols to provide solutions to
resolve all client and referring veterinarians' inquiries
- Processes emails, transfer medical records, and other
administrative tasksEducation, License, and Job Requirements:
- High School Diploma or equivalent
- Minimum 2 years of Customer Service or Veterinarian Client Care
experience.
- Knowledge of Word, Excel, and Outlook is sufficient to perform
all routine tasks including email, document preparation, and
worksheet preparation.
- Flexibility to work a rotating shift (Preferably Evenings)
within a 24/7-365 a year service centerSkills and Experience:
- A team player with proven experience to deliver an outstanding
service within a high-volume environment (up to 80 calls per
shift)
- Excellent interpersonal skills and an ability to deal with
emotionally charged client scenarios, sometimes in critical patient
situations
- A solid track record of exceeding productivity and quality
goals
- Strong communication skills, both written and oral
- Good judgment and problem-solving skillsWe are currently only
accepting applicants from the following states: CA, CO, CT, FL, HI,
ID, IL, IN, LA, MA, MI, NC, NH, NY, OH, PA, TN, TX, UT, VA, VT, WA,
WI, WY.Thank you for reading our job posting!Ethos is an Equal
Opportunity Employer. Ethos does not discriminate on the basis of
race, religion, color, sex, gender identity, sexual orientation,
age, physical or mental disability, national origin, veteran status
or any other basis covered by appropriate law. All employment is
decided on the basis of qualifications, competence, merit, and
business need.
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Compensation details: 17-20 Hourly Wage
PI005ea350d5a1-37248-35209559
Keywords: Ethos Veterinary Health, Somerville , Service Center Liaison, Other , Woburn, Massachusetts
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