Sales Associate II - Assembly Row
Company: Tapestry, Inc.
Location: Somerville
Posted on: November 19, 2024
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Job Description:
Sales Associate IIICoachSomerville, MA, USCoach is a global
fashion house founded in New York in 1941. Inspired by the vision
of Creative Director Stuart Vevers and the inclusive and courageous
spirit of our hometown, we make beautiful things, crafted to
last-for you to be yourself in.Coach is part of the Tapestry
portfolio - a global house of brands committed to stretching what's
possible.A member of the Tapestry family, we are part of a global
house of brands that has unwavering optimism and is committed to
being innovative and wholly inclusive. Visitpage to learn more
about Tapestry's commitment to equity, inclusion, and diversity.The
Sales Associate role is an integral part of the store's overall
success and efficiency: demanding direct attention to our brand
commitment when servicing our customers and driving results.
Responsible for upholding Coach's Service and Selling Models,
creating a positive first impression, building on-going customer
relationships through a personalized experience, and leaving a
positive, lasting impression.SALES FLOOR:* Understands
organizational objectives and makes decisions that align with
Company priorities* Takes ownership and is committed to delivering
results, while remaining actively aware of personal and store
metrics; and creates personal sales and clienteling strategies in
partnership with the management team.* Creates short- and long-term
strategies to achieve personal metrics and performance goals* Takes
ownership of personal survey results and creates plans to improve
and overcome areas of opportunity* Represents Coach as a brand
ambassador* Demonstrates Coach's Selling and Service expectations
at all times* Understands changes in local market with potential
impact on business performance and supports the execution of local
sales strategies and tactics* Drives business through sales
strategies, clienteling, sourcing new customers and maintaining
on-going productive relationships with customers* Creates positive
impressions with customers by bringing best self to work through
attire consistent with Coach's Guide to Style* Builds credibility
and trust as a personal fashion advisor by communicating fashion
awareness and a strong knowledge of competition.* Provides in-depth
product knowledge, including features, benefits, current offerings,
and overall product value.* Remains aware and is clearly able to
communicate current pricing and promotional strategy to customers.*
Discusses product features and builds the sale by leveraging
cross-selling skills and abilities.* Cross-sells and encourages
beneficial product add-ons that relate to the customer's shopping
needs* Sensitive to customers' needs and tailors approach by
reading cues* Attends to the unique and individual shopping needs
of each customer.* Works with multiple customers simultaneously and
breaks away as appropriate* Follows up with customers consistently
and genuinely to influence/close the sale* Flexes personal selling
techniques to contribute to overall store financial results* Builds
lasting and loyal relationships with customers* Leverages Coach's
tools and technology to support relationship building and
clienteling efforts* Creates enthusiasm and positivity for a shared
vision and mission* Promotes and endorses a team selling
environment* Fosters an environment of teamwork, trust and
collaboration with internal and external customers* Remains
solution oriented; is adaptable and flexible to changing business
and store needs* Welcomes feedback and adapts behaviors as
appropriate* Maintains a calm and professional demeanor at all
timesOPERATIONS:* Ensures all daily tasks are completed without
negatively impacting service or Coach standards* Completes daily
operational tasks including maintaining store (sales floor and
backroom), cash wrap and visual merchandising to Coach standards
consistently and in a timely manner* Maintains a clean and tidy
selling floor at all times* Adheres to all applicable retail
policies and procedures including POS, Operations and Asset
Protection procedures* Replenishes inventory on sales floor as
needed* Supports Store Inventory Process by processing shipment,
stocking shelves, replenishing sales floor, maintains strong
organizational standards as it relates to product both in the
stockroom and on the sales floor.* Supports cash-wrap when needed
to process purchases, returns, and exchanges.* Efficiently
processes customer transactions: Purchase, Return, Exchange, Found
Order etc.* Effectively helps to prepare store by organizing
functional areas, performs routine cleaning, maintains strong
organizational standards and maintains visual merchandising
expectations.Competencies required:* Drive For Results: Can be
counted on to exceed goals successfully. Is consistently one of the
top performers. Very bottom line oriented. Steadfastly pushes self
and others for results.* Customer Focus: Is dedicated to meeting
the expectations and requirements of internal and external
customers. Gets first hand customer information and uses it for
improvements in products and services. Acts with customers in mind.
Establishes and maintains effective relationships with customers
and gains their trust and respect.* Creativity: Comes up with a lot
of new and unique ideas. Easily makes connections among previously
unrelated notions. Tends to be seen as original and value-added in
brainstorming settings.* Interpersonal Savvy: Relates well to all
kind of people up down and sideways. Inside and outside the
organization. Builds rapport. Builds constructive and effective
relationships. Uses diplomacy and tact. Can diffuse even high
tension situations comfortably.* Learning on The Fly: Learns
quickly when facing new problems. A relentless and versatile
learner. Open to change. Analyzes both successes and failures for
cues to improve, experiments and will try anything to find
solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps
the essence and underlying structure of anything.* Perseverance:
Pursues everything with energy, drive and a need to finish. Seldom
gives up on anything before finishing, especially in the face of
resistance or setbacks.* Dealing with Ambiguity: Can effectively
cope with change. Can shift gears comfortably. Can decide to act
without having the total picture. Does not get upset when things
are up in the air. Doesn't have to finish things before moving on.
Can comfortably handle risk and uncertainty.Additional
RequirementsExperience: 1- 3 years of previous sales experience,
preferably in a luxury retail service environment. Possesses
current knowledge of fashion trends and competition in the
marketplace. Education: High school diploma or equivalent; college
degree preferred. Technical: Knowledge of cash register systems,
basic computer skills (including the ability to use iPad/laptop,
Mobile POS and Internet), utilize walkie talkie, understand and
read price and product release sheets. Physical: Ability to execute
at a fast pace. Ability to communicate effectively with customers
and team. Ability to maneuver the sales floor, sales shelves, and
stock room; climbing, bending, and kneeling are required. Ability
to frequently lift and carry up to 25 pounds and, at times, lift
and carry product/cartons up to 50 pounds to process product
shipment/transfers Schedule: Ability to meet Coach Scheduling &
Availability Expectations, including ability to work a flexible
schedule, including nights, weekends, and holidays high retail
traffic and sales days including but not limited to the day after
Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Note: This document serves only as a sample of job duties and
responsibilities and does not include an exhaustive list of all
performance requirements. Tapestry, Inc., parent company of the
Coach brand, is an equal opportunity and affirmative action,
employer and we pride ourselves on hiring and developing the best
people. All employment decisions (including recruitment, hiring,
promotion, compensation, transfer, training, discipline and
termination) are based on the applicant's or employee's
qualifications as they relate to the requirements of the position
under consideration. These decisions are made without regard to
age, sex, sexual orientation, gender identity or expression,
genetic characteristics, race, color, creed, religion, ethnicity,
national origin, alienage, citizenship, disability, marital status,
military status, pregnancy, or any other legally-recognized
protected basis prohibited by applicable law. Visit Coach at
www.coach.com.Our Competencies for All Employees
Keywords: Tapestry, Inc., Somerville , Sales Associate II - Assembly Row, Sales , Somerville, Massachusetts
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